Frequently Asked Questions
What kind of items do we sell?
Returns, overstock, and shelf pulls from major online retailers.
How does an auction work?
- Register to bid
- Find a product you like
What types of payments do you accept?
We accept all forms of Visa, Mastercard, AMEX, & all bank cards with Visa/MC logos along with Paypal
Are there fees associated with making a purchase?
Yes, there is a 15% Buyer’s Premium on all auction items sold. The Buyer's Premium is an additional service charge, for which the Buyer is responsible. It is a fixed percentage of the final selling price. If an Auction includes a Buyer's Premium, it will be clearly indicated in the auction-specific terms, and on Item detail pages. All fees, including Buyer's Premiums, must be paid prior to releasing any Auction Items for pick-up and transport.
How long do I have to pay my balance due invoice?
You have 24 hours from winning your items to submit your payment
May I return items?
Yes. If we did not disclose major damage and/or an item has not been accurately described or is missing parts required for normal use, you have 10 days to return an item. For more information on our return policy. Please follow this link.
How long do I have to pick up my purchases?
You have 24 hours to pay for the item and you have 7 days to pickup your purchases.
Do you offer past auction results?
Yes, the most recently closed auctions are posted on our site.
How do I get the items I won?
First, click on My Account-Invoices to pay for your item. We accept PayPal and all major credit cards. We offer pickup Monday-Friday 9am-5pm. Click on the link to schedule your pickup after payment.
(click here to schedule a pickup time)
I never received a registration email.
No problem. Just send us a message and we can manually authorize your account.
How do I cancel a bid?
You can ask us to cancel if:
- The item is still available (it hasn't been sold and the auction is still live).
- You make the request during our office hours, which are Monday to Friday, 9am to 5pm.
Please be ready with a few details when you reach out:
- Your username
- The item's lot number (6 digit number above the images)
- The amount you'd like to cancel
Just a heads-up: Every request is unique, so we can't promise that every cancelation will go through, even if it meets all the criteria. Thanks for understanding!
Where are you located?
Our address is 1889 E. Maule Ave suite E, Las Vegas, NV 89119. Our major crosstrees are located at Sunset and Eastern.
Can I call?
Absolutely! You can reach us at 702-706-4334 Monday-Friday 9am-5pm.
How We Define Item Conditions
Is there a factory warranty on the items?
We have heard from our savvy customers that many of the manufactures will cover defective items under warranty without proof of purchase. For example, Lego will replace missing parts free of charge by just visiting their site and requesting the missing pieces, no questions asked. Most high end coffee machines are covered for 2+ years from the manufacturer date without proof of purchase. We have heard stories from customers that have had replacement parts sent to them free of charge on several of the higher end espresso machines. Obviously, physical damage would rarely be covered and some manufactures do require a proof of purchase from an authorized reseller. Since we are not the original seller, a proof of purchase from 702 Auctions would not be sufficient in that case. However, more and more manufactures are now tracking items by serial number and manufacture date and do not require a receipt.
How Does Max Bidding Work?
For more information on our return policy. Please follow this link.