Frequently Asked Questions
What kind of items do we buy?
Returns, overstock, and shelf pulls from major online retailers
How does an auction work?
- Register to bid
- Find a product you like
Can I look at an item before I bid?
What types of payments do you accept?
We accept all forms of Visa, Mastercard, AMEX, & all bank cards with Visa/MC logos along with Paypal
Are there fees associated with making a purchase?
Yes, there is a 15% Buyer’s Premium and/or Process Fee on all auction items sold. The Buyer's Premium and/or Processing Fee is an additional service charge, for which the Buyer is responsible. It is a fixed percentage of the final selling price. If an Auction includes a Buyer's Premium and/or Processing Fee, it will be clearly indicated in the auction-specific terms, and on Item detail pages. All fees, including Buyer's Premiums, must be paid prior to releasing any Auction Items for pick-up and transport.
How long do I have to pay my balance due invoice?
You have 24 hours from winning your items to submit your payment
May I return items?
Yes, if we do not disclose any major damage and/or an item has not been accurately described you have 10 days to return an item.
How long do I have to pick up my purchases?
You have 7 days to pickup your purchases.
Do you offer past auction results?
Yes, the most recently closed auctions are posted on our site
How do I get the items I won?
First, click on My Account-Invoices to pay for your item. We accept PayPal and all major credit cards. We offer pickup Monday-Friday 10am-6pm. Click on the link to schedule your pickup after payment.
(click here to schedule a pickup time)
I never received a registration email.
No problem. Just send us a message and we can manually authorize your account.
How do I cancel a bid?
Just send us a message with the lot number and we can cancel the bid for you. This is only available during our open business hours of M - F 9am - 5pm
Where are you located?
Our address is 1889 E. Maule Ave suite E, Las Vegas, NV 89119. Our major crosstrees are located at Sunset and Eastern.
Can I call?
Absolutely! You can reach us at 702-706-4334 Monday-Friday 9am-5pm.
How We Define Item Conditions
New - Meaning Never opened
New open box- Means new but box has been opened
Light Use- Product has been opened and used once or twice, maybe missing parts and/or accessories
Moderate Use- Product shows use-might have been previously installed and/or used more than 3 times, maybe missing parts and/or accessories
Heavy Use- Shows ware, all parts been used, Needs cleaning, maybe missing parts and/or accessories
Please Note: We do not test certain items for full functionality (i.e. We do not try cooking in your air fryer, we do not try brewing coffee in your coffee machine, or anything along these lines.)
For more information on our return policy. Please follow this link.