RETURN POLICY

RETURN CONDITIONS

1. Products intended for return must be delivered in person within ten (10) days from the date of acquisition.
2. Products should be in their original, unutilized condition, inclusive of all original tags and labels. Any deviation from this may not be excepted.

PROCEDURE FOR RETURNS

To initiate a return:

1. Secure the item in its original packaging.
2. Present the item in person from Monday to Friday, between 9:00 a.m. and 5:00 p.m., Nevada local time, at the same location where you originally picked it up:

• 3775 E. Sahara Ave, Las Vegas, NV 89104, United States

Note: Postal returns will not be accepted.

REFUNDS

Upon our in-person receipt and subsequent inspection of the returned item:

1. You will be requested to endorse a refund slip.
2. 702 Auctions shall conduct a thorough examination of the item, juxtaposing it with its initial imagery and description. Any inconsistencies detected will be subjected to managerial evaluation, post which a decision will be rendered regarding the applicability of a restocking fee. This process can take up to 7 days depending on the discrepancies found.
3. Refunds, contingent on your credit card institution, might require 1–2 billing cycles to manifest on your statement.
4. Cash transactions will be compensated through a check, dispatched within 7–10 days to the registered address.

In the event that an alternate product is returned, or the returned product is found to be devoid of essential components (e.g., a drill devoid of an originally included battery), the return request will be rejected. Following rejection, the purchaser will be informed and the product will be retained for 10 days for collection; thereafter, it will be discarded.

EXCLUSIONS

The following items are exempt from returns unless mandated by legislation:

- Items from our dollar sale auctions.
- Wholesale pallets.
- Salvaged bulk.
- Dollar commodities.
- Acquisitions over 10 days old.
- Items in non-original packaging.
- Any other merchandise declared non-returnable at the time of auction.

For items that are defective or sustain damage, please contact us to discuss potential refunds or exchanges.

ADDITIONAL PROVISIONS

A 30% dispute fee will be applied to all accounts that initiate charge disputes. All credit card disputes are reported to our cybersecurity insurance agency, which collaborates with the FBI’s IC3 Cyber Crimes Unit. Disputes must be submitted in writing within 30 calendar days of the charge assessment and must include: full name, contact details, product lot ID, reason for the dispute, and a detailed explanation of the claim. Following submission, 702 Auctions will review the dispute and provide a resolution within 30 days. Any remaining disagreements will be handled according to the arbitration clause in Section 19, DISPUTE RESOLUTIONS, of our Terms and Conditions.

Returns with mismatched item or serial numbers compared to the initial listing pictures will be deemed ineligible for refunds.

INQUIRIES

For further clarifications regarding our return policy, please get in touch at:

Phone: (702) 449‑9000

Email: [email protected]